True Health New Mexico | true to your health | Spring 2020

{ SPRING 2020 | FOR MEMBERS OF TRUE HEALTH NEW MEXICO } Welcome, newmembers! W e are happy to be your health insurer. We’re not just a health plan, but a plan for your health. If you are a new member, you can find helpful information at truehealthnewmexico.com/new-members.aspx , such as: • How to search for an in-network doctor, hospital or other healthcare provider. • Where to find our prescription drug formulary. • Information on our transition of care program, if you are receiving care from an out-of-network provider at the time of your enrollment with True Health NewMexico. • How to reach our 24/7 Care Connect nurse advice line. • How to take our Healthy Check Up survey, which helps our medical man- agement team determine what, if any, healthcare services you need most. While you’re online, see what we’re up to on Facebook, Instagram and LinkedIn. Our social media icons are on every page of our website. Your new member to- do list If you are starting on a new health insurance plan, there are a lot of things to think about. This checklist can help. Get ready… 1. Receive your ID card and New Member Guide. If you don’t receive it within 15 days of your coverage effective date, call Customer Service at 844-508-4677 . 2. If you have an individual/family plan, consider setting up automatic bill payments. Visit truehealthnewmexico.com/ pay-my-bill.aspx and select one of two options: E-Bill Express or automatic bank withdrawal. With either option, you can pay automatically from your checking or savings account or from your credit card. Get set… 3. If you already had a primary care provider (PCP) when you became a True Health New Mexico member, check to see if the PCP is in our network. •   Visit truehealthnewmexico.com/find_a_doctor.aspx and select the green “Online Provider Search Tool” button. •   Under the Provider Type menu, select “Primary Care Provider PCP.” You can also enter the PCP’s last name. •   If you don’t have a PCP, you can find one with the Online Provider Search Tool. Call the PCP’s office to make sure they are accepting new patients. 4. Visit truehealthnewmexico.com/my-account- login.aspx and register for our member portal. You’ll need to have your ID card handy. 5. Log in to the portal and take your Health Risk Assessment (HRA). The HRA offers two perks: •   You can pinpoint areas where you’re doing well and where you can improve, such as stress, diet and sleep. Download or print the report and take it with you to your next PCP visit. •   After you finish the HRA, you will receive a one-time code to use toward the purchase of a new Fitbit ® ! Visit truehealthnewmexico.com/ fitbit.aspx to learn the details. Go! 6. Complete our Healthy Check Up survey. This brief questionnaire will give our medical management team a snapshot of your health. Depending on your answers, we may contact you about health resources in your area. Complete the Healthy Check Up at research.net/r/THNMHealthyCheckUp . 7. Do you need any healthcare services? Set up a time to visit your PCP or other healthcare provider. •   Take with you a list of all medications and supplements you’re taking. •   Jot down any questions or concerns you have. 8. Have any prescriptions you need filled at a pharmacy in our network. Find a list of pharmacies at truehealthnewmexico.com/Formulary.aspx . 9. Log in to the member portal to check the status of your claims or prior authorizations. 10. After you receive care, you’ll get an explanation of benefits (EOB) in the mail. •   The EOB lists the services you received, the amount covered by your health plan and any cost-sharing amounts you may be responsible for. •   An EOB is not a bill. Wait to receive a bill from your provider before paying any cost-sharing amounts.