True Health New Mexico | true to your health | Summer 2018

T R U E H E A L T H N E W M E X I C O . C O M SUMMERTIME MEANS GROWTH I hope you and your loved ones are enjoying our beautiful New Mexico summer. As you head outdoors, don’t forget about the health risks associated with heat. Remem- ber to stay cool, drink plenty of fluids, wear protective clothing and a hat, and apply and reapply sunscreen on all skin exposed to the sun. The summer months also mean we’re looking back on our progress with transitioning into True Health New Mexico. I thank you for your patience and support. Along with our new name and logo, more and more people are learning what you have known all along: True Health New Mexico isn’t just a health plan—we’re a plan for your health. Tracking our progress One of our strengths I’d like to highlight is our investment in innovative data analysis that helps guide our care coordination and organizational decisions. We are seeing firm evidence that our commitment to helping our members stay healthy by getting the right care at the right time and place is paying off. Comprehensive data summarized in the 2017 Employer Coalition for Health Care Value report shows that True Health NM significantly exceeds both state and national benchmarks for reduced emergency room visits and fewer hospital inpatient admissions, among others. This shows our vi- sion of caring for our members proactively helps manage personal health, as well as costs. Because of our ability to demonstrate value, more employer groups are taking a thorough look at True Health NM coverage options, and we are poised for substantial growth. We will continue to invest in member care and exceptional customer service to better serve you and your families. Martin’s Message Numbers you need to know CUSTOMER SERVICE: 855-769-6642 Monday through Friday, 8 a.m. to 5 p.m. •   Benefits. •   ID cards. •   Billing questions. •   Claims questions, status and reconsiderations. •   Member login help. •   General information. CARE CONNECT NURSE ADVICE LINE: 844-308-2552 TRUE HEALTH NEW MEXICO PHARMACY SERVICES: 866-341-8561 CVS SPECIALTY, OUR SPECIALTY PHARMACY: 800-237-2767 Martin Hickey, MD, CEO of True Health New Mexico Anurse advice line just for True HealthNMmembers H ealth questions can pop up at any time. That’s why the True Health New Mexico Care Connect Line is available 24 hours a day, 365 days a year at no charge to you. Experienced registered nurses will assess and provide treatment options for illness or injury. They can help you decide what level of care to seek. Call 844-308-2552 . Depending on your medical needs, a Care Connect Line nurse may connect you with a doctor for a telephone consultation. This spring, we expanded our Care Connect Line services to include a virtual clinic with around-the-clock access to board-certified doctors provided by MDLIVE ® , a national leader in telehealth. MDLIVE doctors are in the True Health NM network and have a license to practice medicine in New Mexico. If you are having a medical emergency, call 911 or go to the nearest emergency room. 2440 Louisiana Blvd. NE, Suite 601 Albuquerque, NM 87110 Standard U.S. Postage PAID Walla Walla, WA Permit No. 44 Your source for complete member information. See page 2 for details. STAY WELL Steps to help you avoid going to the hospital 3 SMOKING Learn the benefits of quitting 2

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